Additional Content Download
What sets this new wave of disruption apart from those that preceded it is that humans are firmly in control of how technology reshapes our experiences
How to design and implement innovative insurance products that meet customer needs: Insights from QBE
Marcus Merchant, Head of Digital at QBE, shares insight into the strategies insurance companies can use to design and implement products that meet the needs of today’s customer.
In this article, Kate Williams, Head of Customer Strategy and Engagement at AHM, shares insight into how her team has created the building blocks for effective customer journey mapping and the impact this is having on customer satisfaction, as well as product innovation.