General Manager of Strategy
9:00 AM Opening Remarks from Chair
iCare has undergone some major changes over the last two years to aim to be the best in the world in terms of customer outcomes. iCare is focused completely on the customers needs and raising the bar to satisfy customers and keep one step ahead of the market. Amy has project managed the launch of their innovation lab, designed to experiment in innovation and not just work on continuous improvement, but disruptive technologies too. In this session, Amy will discuss the creation of Insuretech partnerships, cultivating human centre design capability, improving customer experience and how to create a culture that focuses on innovation all with the outcome of being focused on achieving customer outcomes.
- Understand the mindset being fostered to enhance product innovation
- Embrace an innovation mind set and learn from the healthy competition Fintechs and Insuretechs bring
- Understand the outcomes of their innovation labs and how to create an innovation lab that is actually successful in fostering innovation in people and product