Christy McCarthyHead of Digital
Creating a culture of innovation is a major challenge in such a traditional industry, such as the insurance industry. However it is a necessity in order for firms to remain relevant in a fast changing digital environment. World Nomad’s was a start up and a major digital disrupter to the travel insurance industry 15 years ago. Now, they have kept their start up culture intact within their own departments, however they are attempting to expand this culture of innovation across the organisation and have come up against some major challenges. Christy is the leader of their cultural change strategy and experience, and shares some of her insights from the last 15 years and how they are changing culture now, particularly in relation to some of the more reluctant departments.
- Understand how to retain a start up culture and create a culture change strategy
- Taking a proactive approach to talent acquisition, retention and retraining
- Listen to Christy’s lessons learned and best practice in culture change from the last 13 years, and understand where she plans to head in the future